GreenTrax FAQs

  • What is GreenTrax and what does it do? 

    • GreenTrax is Call2Recycle’s secure web portal that allows you to view your payment history, including the status of the most current payment, as well as your battery collection data.  Once logged in using your unique username and password, you will also be able to add a service request for customer service .
  • How do I receive my login credentials? 

  • What if I lost my login info?

    • To make it easy for you to remember, your username will be defaulted to the email address we have on file. We will send you a temporary password which you will be required to update the first time you log in.  If you forget your password, select Forgot Your Password from the sign in screen and instructions will be emailed to you to reset your password.  If you forget your email address or your email address changes, contact customer service at 877-723-1297 or send an email to customerservice@call2recycle.org for assistance.

  • What information do I need to have handy when logging in?

    • To login to the portal, you will need your email address and the password you selected upon first time login.

       
  • How often do I need to log in?

    • You may log in to GreenTrax as often as you see fit. However, we recommend that you review your collections and payment information at least once a month.
  • Is GreenTrax Secure? 

    • We have developed strict procedures to manage the information made available through GreenTrax. For more details, visit Call2Recycle’s general privacy policy and GreenTrax security policy.
  • What are the benefits of using GreenTrax (municipality)?

      • Safe and secure system
      • Up-to-date information available
      • Access your account’s payment status and details online at anytime
      • Access collection data
      • Access all downstream documentations such as bill-of-lading and receipt information.
      • Green paperless process (no printing)
      • Access agreement online
      • Submit service requests to customer service and view status and history of requests
      • Sign up for electronic payments that are automatically transferred to your account
  • What happens if I don’t want to use GreenTrax? 

    • As of August 1, 2015 all supporting documentation will be available on GreenTrax. We will no longer send statements with your check or through email.
  • What other types of information can I access through GreenTrax? 

    • Besides information about your account’s collections and monies paid, you can also directly access the most recent industry news and collection support tools on our website.
  • What if my customer information is wrong? 

    • If you find that we have the wrong information on your account, such as address phone number  or contact information, please visit the Contact Us page on GreenTrax and send us a request so that we can update it right away.

  • What if I want to add another user to my account?

    • To add additional users, please select Request User Access from the My Account drop-down list within GreenTrax.  Once you submit the request, we’ll get them set up right away.  Each additional user will receive an email with instructions on how to safely log in to access the account.
  • What if my payment is wrong or not processed?

    • For questions regarding your payment, please visit the Contact Us page within GreenTrax and submit a service request and someone from our customer service team will assist you.
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